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Useful Resources

Appointments

Please telephone or call in to make appointments with the doctors or nurses. You may be asked a few questions so that the urgency of the request can be established or, if your appointment is with the nurse, so that the correct amount of time can be given. The purpose of making a routine appointment is to enable you to have 10 minutes' consultation with a doctor. This should ensure that you have sufficient time to discuss your illness and plan a suitable course of treatment. If you feel your problem requires more time or if you have several issues to discuss please make a double appointment. At certain times of the year the demand for appointments is high so please be patient with us if your first choice of time or date is unavailable. Please also remember to let us know if you are unable to keep your appointment. Your appointment time can easily be given to an urgent case. We are always most grateful to receive your notification of cancellation, however late.

Patients can also see a GP or nurse for routine appointments in the evenings and over the weekends. These can be booked by the receptionists here at the surgery. Please telephone after 10.00am to arrange these appointments.

You can now book your appointments and reorder medication online. Before you can use this system, please contact reception to gain the appropriate details.

Patient Access

Emergency Appointments

If you have a genuinely urgent medical problem which cannot wait until the next available routine appointment, please phone the surgery between 8.00am - 10.00am. You will be given a time for an urgent appointment with the duty doctor of the day.

For long-standing, complicated or multiple problems, medication reviews etc, please make a routine appointment.

If you do have to wait please be patient. Emergencies can take time.

Cancelling Appointments

If you need to cancel your appointment, we have a 24 hour facility on our telephone system. Please call 01371 872122.

Consultations

Do not be surprised if your doctor does not give you a prescription. Most common, simple illnesses get better without any treatment at all. In particular, antibiotics will not cure coughs, colds and flu. Indeed, they may make you feel worse.

Out of surgery hours ie 6.30pm to 8.00am, Weekends & Bank Holidays

If you have an emergency or need urgent medical attention when the surgery is closed please call 111.

PLEASE NOTE OUR ANSWERPHONE IS FOR OUTGOING MESSAGES TO PATIENTS ONLY, IT IS NOT ABLE TO TAKE MESSAGES FOR THE DOCTORS.

evening and weekend appointments

Evening and Weekend Appointments available

You can now see a GP or another healthcare professional on weekday evenings and weekends.  To book an appointment, please call the surgery.  To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended-access/

If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3.

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